Effective date: 2 April 2026
These Terms of Service (“Terms”) govern access to and use of the Rackdust platform (“Service”), operated by:
Deep Dive BV
Ruddershovestraat 9, 9620 Zottegem, Belgium
VAT: BE1009966374
Contact: via the support widget
By registering for or using the Service, you (“Client”, “User”) agree to be bound by these Terms. These Terms constitute a binding B2B agreement between two professional parties. If you are accepting on behalf of a company, you represent that you have the authority to bind that company to these Terms.
Rackdust is a software notification tool. It allows users to upload inventory data, configure expiry-based alert rules, and receive automated reminder notifications. The Service does not manage, control, execute, or direct any business operations.
The Service is a support tool only. It does not replace operational processes, human oversight, or professional judgment. All decisions regarding stock management, disposal of expiring goods, procurement, or any other operational action remain exclusively with the Client.
The Service does not guarantee that all expiring items will be identified, that all notifications will be delivered, or that any specific business outcome will be achieved. Notification delivery depends on third-party infrastructure (email providers, network connectivity) outside our control.
The Client acknowledges that the Service operates solely on the basis of data provided by the Client and does not independently verify the accuracy, completeness, or correctness of such data.
The Provider does not provide logistics consulting, stock management advice, or professional services of any kind through this platform.
All obligations of the Provider under these Terms are obligations of means (middelenverbintenis), not obligations of result. The Provider commits to using commercially reasonable efforts but does not guarantee any specific outcome.
The Service is provided “as is” and “as available”. The Provider does not warrant that the Service will be uninterrupted, error-free, or that any particular result will be achieved. No implied warranties of merchantability or fitness for a particular purpose apply to the extent permitted by law.
The Client is entirely responsible for the correct interpretation and judicious use of the Service and the outputs it produces.
The Provider makes reasonable commercial efforts to maintain Service availability but provides no uptime guarantee.
The Provider may carry out maintenance, updates, or emergency interventions at any time. Where possible, planned downtime will be announced in advance.
The Provider reserves the right to modify, suspend, or discontinue any part of the Service with reasonable notice. Where a material reduction in functionality occurs on a paid plan, the Client may terminate with a pro-rata refund for the unused portion of the billing period.
The Provider shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemics, power outages, internet or telecommunications failures, cyberattacks, actions of government authorities, or failures of third-party service providers. The affected obligation is suspended for the duration of the force majeure event.
Subscription plans and pricing are described on the pricing page. Fees are billed in advance per billing cycle.
Free-tier users access a limited version of the Service at no charge. The Provider may modify or discontinue the free tier at any time with reasonable notice.
Paid subscriptions auto-renew unless cancelled before the renewal date. No refunds are issued for partial subscription periods, except where required by mandatory Belgian law or where a material service disruption has occurred (see section 5).
The Provider may change pricing with 30 days’ written notice. Continued use of the Service after the notice period constitutes acceptance of the new pricing.
Late payment. Invoices are due within 30 calendar days of issue. Amounts not received by the due date automatically bear interest at the Belgian statutory commercial rate (Wet Betalingsachterstand Handelstransacties), plus a fixed administrative fee of €40 per reminder. The Provider may suspend access to the Service until outstanding amounts are settled.
To the maximum extent permitted by applicable law, the Provider shall not be liable for any:
Liability cap. The Provider’s total aggregate liability to the Client for all claims arising under or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed:
The limitations in this section apply regardless of the form of action and even if the Provider has been advised of the possibility of such damages. They reflect a reasonable allocation of risk between commercial parties.
Nothing in these Terms excludes liability that cannot be excluded under Belgian mandatory law, including liability for fraud, gross negligence (grove nalatigheid), or wilful misconduct.
The Client shall indemnify and hold harmless the Provider from and against any claims, losses, damages, or costs (including reasonable legal fees) arising from: (a) the Client’s use of the Service in breach of these Terms; (b) data uploaded by the Client that infringes third-party rights; or (c) the Client’s negligent or unlawful acts.
The Provider processes personal data in accordance with the Privacy Policy.
For the purposes of the GDPR, the Client is the data controller of any personal data contained in inventory or user data uploaded to the Service. The Provider acts as a data processor and processes such data only on documented instructions from the Client (as set out in these Terms).
The Provider maintains appropriate technical and organisational measures to protect data against accidental loss, destruction, or unauthorised access.
Sub-processors used by the Provider are listed in the Privacy Policy and may be updated from time to time. The Client consents to the use of sub-processors as listed.
The Service, including all software, design, documentation, and branding, is owned by the Provider and protected by intellectual property law. No rights are transferred to the Client other than a limited, non-exclusive licence to use the Service for its intended purpose during the subscription period.
The Client retains ownership of all data it uploads. By uploading data, the Client grants the Provider a limited, non-exclusive licence to process that data solely for the purpose of providing the Service.
The Client may not:
Either party may terminate these Terms by providing written notice. Paid subscriptions terminate at the end of the current billing period unless termination is for cause.
The Provider may suspend access to the Service immediately, without prior notice, if: (a) the Client breaches these Terms or the Acceptable Use rules; (b) suspension is necessary to prevent harm to other users or the platform; or (c) emergency maintenance requires it. Suspension does not relieve the Client of payment obligations.
The Provider may terminate access if the Client fails to cure a breach within 14 days of written notice, or immediately in case of non-payment after a grace period.
Upon termination, the Client’s data will be deleted within 30 days, subject to any legal retention obligations under Belgian law (e.g. accounting records retained for 7 years).
The Provider may update these Terms with 30 days’ written notice by email or in-platform notification. Continued use of the Service after that period constitutes acceptance of the updated Terms. For material changes affecting liability or pricing, explicit re-acceptance may be required before continued access is granted.
These Terms are governed by Belgian law, excluding conflict-of-law rules.
Disputes shall be submitted to the exclusive jurisdiction of the courts of Ghent (Rechtbank van Koophandel Gent, afdeling Gent), Belgium.
The parties shall first attempt to resolve any dispute through good-faith negotiation for 30 days before initiating formal proceedings.
The Provider is entitled to mention the Client’s company name and a general description of the services used as reference material in commercial communications (e.g. website, proposals). The Client may object in writing at any time, in which case the Provider will remove the reference within a reasonable period.
The Client may not assign or transfer any rights or obligations under these Terms without the prior written consent of the Provider. The Provider may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, or sale of substantially all of its assets, without the Client’s consent.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.